Privacy Policy

We collect information that you voluntarily provide to us when you register on the platform, express an interest in obtaining information about us or our products and services, participate in activities on the platform, or otherwise contact us. The personal information we collect may include:

• Account information: name, email address, username, and password.
• Profile information: profile picture, organization name, and job title.
• Billing information: payment method details, billing address, and transaction history. Payment card details are processed and stored by our third-party payment processor and are never stored on our servers.
• Content you create: blog posts, documentation, changelogs, configuration data, media files, and other content you upload or create through the Services.
• Communications: information you provide when you contact our support team, respond to surveys, or participate in promotions.

When you access or use the Services, we automatically collect certain information, including:

• Device information: device type, operating system, browser type and version, and unique device identifiers.
• Log data: IP address, access times, pages viewed, referring URL, and actions taken within the Services.
• Usage data: features used, API call volume, content types created, and interaction patterns with the platform.
• Location data: approximate geographic location derived from your IP address.

We use the information we collect for the following purposes:

• Provide and maintain the Services: to create and manage your account, process transactions, and deliver the features you request.
• Improve the Services: to understand how users interact with our platform, identify trends, and develop new features and functionality.
• Communicate with you: to send you service-related notices, updates, security alerts, and support messages.
• Marketing: to send you promotional communications about products, services, and events offered by ShipOS, where permitted by law. You can opt out at any time.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities, and to protect the rights and property of ShipOS and others.
• Legal compliance: to comply with applicable laws, regulations, legal processes, or governmental requests.

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: we share information with third-party vendors who perform services on our behalf, such as payment processing, data analytics, email delivery, hosting, customer service, and marketing. These providers are contractually obligated to use your information only as directed by us.
• Business transfers: if ShipOS is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
• Legal requirements: we may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• With your consent: we may share your information for any other purpose with your explicit consent.

We use cookies and similar tracking technologies to collect and track information about your activity on our Services. Cookies are small data files placed on your device that help us improve the Services and your experience.

The types of cookies we use include:

• Essential cookies: required for the operation of the Services, such as session management and authentication.
• Analytics cookies: help us understand how visitors interact with the Services by collecting and reporting information anonymously.
• Preference cookies: enable the Services to remember choices you make (such as your preferred language or theme) and provide enhanced, personalized features.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of the Services.

The Services may integrate with or contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

Third-party services we may use include:

• Analytics providers (e.g., for understanding usage patterns)
• Payment processors (for handling billing and subscriptions)
• Email service providers (for transactional and marketing emails)
• Cloud infrastructure providers (for hosting and data storage)

We retain your personal information for as long as your account is active or as needed to provide you the Services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes. Your Content may be retained in backups for up to 90 days after deletion before being permanently removed.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS/SSL) and at rest.
• Regular security assessments and vulnerability testing.
• Access controls and authentication mechanisms.
• Employee security training and confidentiality agreements.
• Incident response procedures for potential data breaches.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee its absolute security.

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: the right to request a copy of the personal information we hold about you.
• Correction: the right to request that we correct inaccurate or incomplete personal information.
• Deletion: the right to request that we delete your personal information, subject to certain exceptions.
• Portability: the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Objection: the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Withdrawal of consent: where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us at support@shipos.app. We will respond to your request within 30 days.

The Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

If you believe we have inadvertently collected information from a child under 16, please contact us immediately at support@shipos.app.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Services after any changes to this Privacy Policy constitutes your acceptance of such changes.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@shipos.app
• Website: shipos.app

We are committed to resolving any complaints about our collection or use of your personal information. If you have a complaint, please contact us first and we will try to resolve it.