Refund Policy

We want you to be completely satisfied with ShipOS. This Refund Policy outlines your rights and our obligations regarding refunds for subscription plans and services purchased through the ShipOS platform.

By purchasing a subscription or service, you agree to the terms of this Refund Policy. Please read it carefully before making a purchase.

If you are not satisfied with your ShipOS subscription, you may request a full refund within 14 days of your initial purchase or renewal. This applies to all paid subscription tiers.

Refund eligibility by subscription type:

• Monthly subscriptions: eligible for a full refund within 14 days of the billing date. After 14 days, you may cancel your subscription to prevent future charges, but no refund will be issued for the current billing period.
• Annual subscriptions: eligible for a full refund within 14 days of the billing date. After 14 days, you may request a prorated refund for the remaining unused months at our discretion.

Refunds are calculated based on the date of your refund request, not the date the refund is processed.

ShipOS may offer free trial periods for certain subscription plans. If you cancel during the free trial period, you will not be charged.

If you do not cancel before the trial period ends, your subscription will automatically convert to a paid plan and you will be charged the applicable subscription fee. The 14-day refund window described above applies from the date of the first charge.

Free trials are limited to one per user and per organization. We reserve the right to revoke trial access if we detect abuse or duplicate accounts.

To request a refund, please follow these steps:

1. Send an email to support@shipos.app with the subject line "Refund Request".
2. Include your account email address, the subscription plan you purchased, and the date of purchase.
3. Briefly describe the reason for your refund request. While not required, this helps us improve our services.

Our support team will acknowledge your request within 2 business days and will process eligible refunds promptly.

Once your refund request is approved, please allow the following processing times:

• Credit/debit cards: 5–10 business days for the refund to appear on your statement.
• Other payment methods: processing times may vary depending on your payment provider.

Refunds will be issued to the original payment method used for the purchase. We are unable to issue refunds to a different payment method or account.

Upon refund, your access to paid features will be revoked at the end of the current billing period, or immediately if you request early termination.

Refunds are not available in the following circumstances:

• Subscription purchases made more than 14 days ago (unless otherwise stated for annual plans).
• Services that have been fully rendered or consumed, including one-time services or add-ons.
• Custom development, consultation, or professional service fees.
• Accounts terminated for violation of our Terms of Use.
• Promotional or discounted subscriptions, unless otherwise specified in the promotion terms.

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. We are committed to resolving billing disputes quickly and fairly.

If a chargeback is filed, we reserve the right to suspend your account until the dispute is resolved. Fraudulent chargebacks may result in permanent account termination and may be reported to the appropriate authorities.

If you have questions about this Refund Policy or need assistance with a refund, please reach out to us:

• Email: support@shipos.app
• Website: https://shipos.app

We aim to respond to all refund-related inquiries within 2 business days.